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Complaints and Quality
Complaints, root-cause review, and reply deadlines
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This subsystem is in development. Don’t want to wait? Build your own in the portal with the builder or ask the assistant in plain words.
Why you need it
Complaints are sorted out in email threads, and the same causes come back month after month.
Every complaint is a card with the customer, the issue, the owner, and the reply deadline. Causes roll up into a report: you can see what goes wrong most often and how much it costs.
What’s inside
- Complaints and inquiries
- Root-cause review
- Corrective actions
- Reply deadlines
- Report by cause