IT and Facilities Requests
Something broke, ran out, or needs access — a request with a number and a deadline
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This subsystem is in development. Don’t want to wait? Build your own in the portal with the builder or ask the assistant in plain words.
Why you need it
“The printer won’t print,” “I need access to the accounting system,” “the air conditioner in the meeting room isn’t working” — it all lands in the private messages of one admin or office manager. Half of it gets forgotten, nobody sees what was done, and there’s no answer to the question of what the IT department is busy with.
An employee submits a request through a form with a category and urgency, and it goes to the right assignee with response and resolution deadlines. You can see what’s overdue, who closed how many, and what breaks most often.
What’s inside
- Request categories with an owner and a target time
- Request with status, priority, and the requester’s rating
- Response and resolution deadlines by priority
- Assignee kanban board and public form
- Overdue requests, workload, top causes