Coming soon to the marketplace
Customer Feedback and NPS
What customers really think and who got back to them
Build a similar one now More in this section
This subsystem is in development. Don’t want to wait? Build your own in the portal with the builder or ask the assistant in plain words.
Why you need it
The customer is unhappy, but complains not to the manager but in reviews on map services. Surveys run once a year, the results sit in a slide deck, and nobody ever got in touch with the particular unhappy customer.
After a deal, visit, or request the customer gets an email with a short questionnaire. A low score immediately becomes a case with an owner, and the loyalty index is visible by manager, location, and month.
What’s inside
- Questionnaires by occasion
- Sending by email from your mailbox
- Answers and scores via a public link
- Review of low scores
- NPS by location, manager, month